Quality Improvement and Assurance

The National Committee for Quality Assurance (NCQA) is an organization whose goal is to improve the healthcare system and elevate healthcare quality. The NCQA recognizes DFD as a patient-centered medical home and for excellence in diabetes and heart/stroke care.

In order to receive this recognition and incorporate the NCQA seal in DFD’s materials, DFD has to pass a rigorous, comprehensive review, and we must annually report on our performance. This seal is a widely recognized symbol of quality and a reliable indicator that DFD is a well-managed organization that delivers high quality care and service.

At DFD, we have established our own Quality Assurance Committee (QAC) to ensure the highest quality care is delivered every day to our patients. The committee meets prior to each board meeting and includes the DFD senior management team as well as board members. The purpose of DFD’s QAC is to monitor and evaluate all areas of patient care including, but not limited to, the following:

• Effectiveness
• Acceptability to patient
• Accessibility / Availability
• Efficiency / Appropriateness
• Continuity of Care
• Patient Satisfaction
• Integrating information regarding planning for participation in the Health Disparities
• Administrative Processes