Quality Improvement and Assurance

The Quality Improvement and Assurance program is put in place to monitor and evaluate the quality and suitability of clinical care provided through DFDR. The National Committee for Quality Assurance (NCQA) is an organization whose goal is to improve the health care system and elevate health care quality. The NCQA recognizes DFDR as a Patient-Centered Medical Home and for excellence in diabetes and heart/stroke care.

In order to receive this recognition and incorporate the NCQA seal in DFDR’s materials; DFDR has to pass a rigorous, comprehensive review, and must annually report on their performance. This seal is widely recognized symbol of quality and a reliable indicator that DFDR is a well-managed organization and delivers high quality care and service.

The Quality Assurance Committee for DFD meets prior to each Board Meeting and includes the DFD senior management team and board members. The purpose of the QA committee is to monitor and evaluate all areas of patient care including, but not limited to, the following:

  • Effectiveness
  • Acceptability to patient
  • Accessibility / Availability
  • Efficiency / Appropriateness
  • Continuity of Care
  • Patient Satisfaction
  • Integrating information regarding planning for participation in the Health Disparities
  • Collaborative in our monthly QA agenda
  • Administrative Processes