We’re expanding our telehealth services in an effort to minimize disruption in the care of our patients during the COVID-19 pandemic.
What is Telehealth?
Telehealth allows you to live chat with a provider from the comfort of your home either by phone call or video teleconference.
Why use Telehealth?
The CDC’s recommendation for social distancing makes limiting one-on-one interactions critical. By receiving telehealth services, you’re helping to protect yourself, our healthcare professionals and our community from contracting or spreading the coronavirus.
Who should use Telehealth?
Telehealth is available for all of our patients, including those experiencing symptoms of COVID-19.
Here is a list of services covered by telehealth:
- Behavioral Health services
- Psychiatric Nurse Practitioner visits
Medical providers can screen or follow up on many different illnesses, rashes and injuries. Your healthcare provider can determine if you should be seen in person or can be treated via Telehealth.
Our scheduling staff can assist you with determining which method of visit is most appropriate for your concern: TeleHealth, Virtual, or Face to Face at the office.
We will continue to triage incoming calls to establish the best way to safely meet patient needs.
How do I set up Telehealth?
It’s very simple to set up the technology to participate in telehealth.
You will need:
- Internet access
- A smart phone or computer with a camera
- Install the telehealth app onto your computer or phone with this link: https://hub.securevideo.com/Knowledge/Index/0
- Click the “Got it!” button on the bottom of your screen to accept cookies.
- Under “Tools” on the right side of your screen, click the blue “Install Zoom” button.
We understand that this form of care is new for many. Our team is working quickly to set up the proper technology and train our staff to make this as seamless as possible for our patients.
To help you with this process, read our Get Started Guide.
Get Started Guide
How do I join a telehealth visit?
Make sure that you’ve finished setting up your computer or smart phone with the instructions above. Your provider will call you at the time of your appointment and will send you a “meeting link” either by email (if you use your computer) or by text (if you use your smartphone). Click on the link and follow the instructions.
Are you joining by computer? You will receive an email with a link to connect. During connection you will have the choice to hear sound by phone call or computer audio. If you choose computer audio be sure the sound on your computer is turned up.
Are you joining by smart phone? If you join by a text link on your smart phone, be sure your cell phone volume is turned up and choose “Join Audio” in the connection choices.
Some tips to keep in mind during your telehealth visit:
- Wear headphones to quiet background noises. Double-check that they’re plugged into your phone or computer or connected by Bluetooth if they’re wireless headphones.
- Hit the mute button on the Zoom toolbar when you’re not speaking so that your provider can hear you and serve you better. Hit unmute when you wish to talk.
- Sit in a comfortable, quiet spot and place your computer (if using) on a stable service.
- Check your room’s lighting, avoiding shadows so our provider can see you better.
If you are having trouble installing the SecureVideo Zoom app, please contact Secure Video’s 24/7 phone support at 888-540-2829 and they can help you determine if your computer or cell phone is compatible.